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authorFred Drake <fdrake@acm.org>2000-09-21 21:32:14 (GMT)
committerFred Drake <fdrake@acm.org>2000-09-21 21:32:14 (GMT)
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New text about how to report bugs in Python and the documentation.
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+\label{reporting-bugs}
+
+Python is a mature programming language which has established a
+reputation for stability. In order to maintain this reputation, the
+developers would like to know of any deficiencies you find in Python
+or its documentation.
+
+All bug reports should be submitted via the Python Bug Tracker on
+SourceForge (\url{http://sourceforge.net/bugs/?group_id=5470}). The
+bug tracker offers a Web form which allows pertinent information to be
+entered and submitted to the developers.
+
+Before submitting a report, please log into SourceForge if you are a
+member; this will make it possible for the developers to contact you
+for additional information if needed. If you are not a SourceForge
+member but would not mind the developers contacting you, you may
+include your email address in your bug description. In this case,
+please realize that the information is publically available and cannot
+be protected.
+
+The first step in filing a report is to determine whether the problem
+has already been reported. The advantage in doing so, aside from
+saving the developers time, is that you learn what has been done to
+fix it; it may be that the problem has already been fixed for the next
+release, or additional information is needed (in which case you are
+welcome to provide it if you can!). To do this, search the bug
+database using the search box near the bottom of the page.
+
+If the problem you're reporting is not already in the bug tracker, go
+back to the Python Bug Tracker
+(\url{http://sourceforge.net/bugs/?group_id=5470}). Select the
+``Submit a Bug'' link at the top of the page to open the bug reporting
+form.
+
+The submission form has a number of fields. The only fields that are
+required are the ``Summary'' and ``Details'' fields. For the summary,
+enter a \emph{very} short description of the problem; less than ten
+words is good. In the Details field, describe the problem in detail,
+including what you expected to happen and what did happen. Be sure to
+include the version of Python you used, whether any extension modules
+were involved, and what hardware and software platform you were using
+(including version information as appropriate).
+
+The only other field that you may want to set is the ``Category''
+field, which allows you to place the bug report into a broad category
+(such as ``Documentation'' or ``Library'').
+
+Each bug report will be assigned to a developer who will determine
+what needs to be done to correct the problem. If you have a
+SourceForge account and logged in to report the problem, you will
+receive an update each time action is taken on the bug.
+
+
+\begin{seealso}
+ \seetitle[http://www-mice.cs.ucl.ac.uk/multimedia/software/documentation/ReportingBugs.html]{How
+ to Report Bugs Effectively}{Article which goes into some
+ detail about how to create a useful bug report. This
+ describes what kind of information is useful and why it is
+ useful.}
+
+ \seetitle[http://www.mozilla.org/quality/bug-writing-guidelines.html]{Bug
+ Writing Guidelines}{Information about writing a good bug
+ report. Some of this is specific to the Mozilla project, but
+ describes general good practices.}
+\end{seealso}